TERMS & CONDITIONS

What personal information do we collect from the people who visit our website?

When subscribing to our enewsletter or making enquiries through online enquiry forms, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to our enewsletter or make online enquires regarding meetings and events, and weddings.

How do we use your information?

We may use the information we collect from you in the following ways:

• To allow us to respond to and follow up on your online enquiries
• To send periodic enewsletters or information regarding our hotel.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies are used to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party service eg: Google Analytics that track this information on our behalf
• You can choose to receive an alert each time a cookie is being sent, or you can choose to disable cookies. You do this through your browser settings. Please refer to your browser’s Help Menu to learn the correct way to change your preference.
• Disabling cookies will not affect your experience when using the site.

Third-party disclosure

We do not sell, trade, or disclose your personal data to third parties.

This Email Marketing & Privacy Policy explains how we collect, use, store, and protect your personal information when you subscribe to our email communications. We are committed to safeguarding your privacy and ensuring transparency about how your data is handled.

Information We Collect

We may collect all or some of the following information when you sign up for our email list or interact with our emails:

• Email address
• First and last names
• Preferences or interests
• Engagement data such as email opens, link clicks, and subscription activity
• Booking information such as upcoming reservations resulting from emails we’ve sent
• Personal data such as date of birth or address

How We Use Your Information

We use your information to:

• Send newsletters, updates, promotions, and relevant marketing content
• Personalise email content based on your preferences
• Improve our email campaigns and customer experience
• Manage your subscription status
• Comply with legal obligations related to marketing communications

We do not sell, trade or disclose your personal information to third parties.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent or unsubscribe

To exercise these rights, contact us using the details below.

• Clicking the “Unsubscribe” link at the bottom of any email
• Contacting us directly at [email protected]

Once unsubscribed, you will no longer receive marketing emails, though we may still send essential service‑related communications like booking confirmation emails if applicable.

Cookies and Tracking

Our emails may include tracking technologies (such as pixels) that help us understand engagement and improve our content.