With updated IHG Way of Clean measures in place, we launched the IHG Clean Promise and from June 1, 2020, guests are reassured that:
Good isn't good enough - we're committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn't what you find when you check-in, then we promise to make it right.
When you're ready to travel again, we'll be ready to welcome.
As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting your wellbeing throughout your stay. We have expanded our commitment to cleanliness by:
IHG Way of Clean
We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
As a part of our IHG Clean promise, should your room not be cleaned to your satisfaction, please contact a member of the Front Desk immediately and we will do whatever we can to ensure you feel comfortable. If you are staying more than one night our team can service your room however for safety reasons you will need to be out of the room whilst they perform this task. If you would prefer your room not to be serviced during your stay, please notify our Front Desk team. Our rooms will be presented differently during Covid to reduce risks with high touch items such as minibar, laundry bags and bathrobes will not be in the room, but are available to be delivered through our reception team. For your mini bar needs we have a range of options available via Room Service.
IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and going forward, guests can expect to see evolved procedures in every area of the hotel, which may include:
- Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out
- Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness centers and lounges
- Guest Room: Visible verification of sanitized items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology
- Food & Beverage: New standards and service approach to buffets, banquets, room-service and catering
Supporting the Well-being of Guests and Colleagues
Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:
- Cleanliness information in hotels and on IHG’s booking channels
- Social distancing operating procedures and signage
- Guidance on the use of protective equipment as necessary by hotel colleagues
- Updated colleague training and certification
- Availability of individual guest amenity cleaning kits
- Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels